I heard a lot about Lazada Malaysia before. I visited their website once in a while and finally I made a purchase with them last Monday because I saw an attractive offer by Lazada on facebook.
It was MasterCard Monday by Lazada, where you can get 10% off all items in a single receipt if you purchase on Monday.
This is a clearer picture by Lazada on their facebook that they posted on 18th March 2013. I couldn’t believe this offer, so I sent them a ticket at their page, but there was no immediate reply, so I gave them a call that evening.. and the staff confirmed that there is such promotion and all I have to do is to key in my MasterCard number and automatically I’m entitled to the discount of 10%. I triple confirm it by asking if I were to purchase a phone of RM2000, will I be entitled the 10% discount.. and the staff said yes.
So, that evening, after confirmation of everything, I made my purchase of one unit of Sony Xperia Z 16gb Black which was initially RM2,199.00 minus 10% MasterCard discount minus RM10.00 joining discount voucher by Lazada and so the final amount was RM1970.10
This is how it showed at Lazada page. I did not printscreen it because I never thought I will never get my item !!
Sony Xperia Z ……………. RM2,199.00
(-) Lazada Voucher ……. (RM 10.00)
(-) MasterCard Rebate . (RM 218.90)
Paid by MasterCard ….. RM1,970.10
So, that evening, I went Sony Centre at The Spring to check out on their Sony Xperia Z and to my surprise, they are selling at RM2,099.00 after discount. WTF.. but still I was happy because I bought mine at RM1,970.10 .. I saved RM128.90 if compared to Sony Centre at The Spring.
I waited happily for my purchase. It stated there 4-6days for delivery of the phone. Just wait for a week and I can get a unit that save me about RM228.90 ler.. kakakaka.. happydaoooo..
I checked on their website, everyday, few hours once, just to see if there’s any status update on this purchase. No update from Lazada since I place my order on Monday. So, on the 4th day, I decided to submit ticket to them. No reply. I emailed them. No reply.
but I got a message from them asking for credit card for validation.. then my item will be shipped. Immediately after I got this message, I snapped a pic of my credit card and emailed them.. thinking that my item was all ready and they only need this credit card picture for validation before they can send my item.
and another email.
They updated my order after I emailed my credit card picture. But I was curious why their process from Step #2 to #1 and to #2 again.
So I emailed them to confirm if I will get my item by Saturday – the 6th day since I place my order. No reply from them.
and so I made my enquiry in Lazada facebook page instead because I think if make it publicly, maybe I will get reply faster than to PM them and I never get any reply. My message to them at 10am at the same page: Please help to check on my order can? My order number: 200523652. No reply from your side since I made the purchase on Monday and today is Friday already. I’ve submitted tickets and emails. Can I know the status of my purchase? Please??
Friday at 10:12am · Like
No reply till noon. So, I made a call to them that noon time – the 5th day after I place my order. Their staff Amy, told me I need to wait for my item. When I asked when can I get my item, if I could get my item by this Saturday, which is also the 6th day since I place my order, she said NO. Fuuyooo.. Immediately I felt cheated. So, I politely asked her when can I get my item, she then reply next week. When I asked again, which day of next week. She said she is not sure when. But will definitely send to me ASAP when the item is available. WTF !! ASAP is when ler? Your website said 4-6day. I waited till the 4th day I tried to contact you but you never reply. Now said ASAP ?? Will you be mad if you were me? RM2000 transaction ler. You think RM2 meh??
They replied my facebook comment on their page and finally I got a call from them, telling me that my item is out of stock !! OUT OF STOCK??!!! Or you don’t wanna sell to me thinking that my transaction is not a good deal for you because I have RM200+ rebate that you offered? and so.. I was given two options –
1) They refund to my credit card or
2) I get a Store Credit
If you were me, which one will you choose??!! and so I commented on their facebook.. and I printscreen it not long ago.
and this is my argument with them because they accused of giving me the replacement item that I don’t know what they mean? Replacement item of Sony Xperia Z? Or replacement item of Store Credit of RM1970.10 ??? Read their comment and I really felt my blood is boiling !!
and correct me if I’m wrong. I seriously think they don’t wanna sell me the item lor. See what I see in their facebook today?
Rebates up to RM80 if you purchase more than RM500. Tell me I think too much? Tell me they really don’t have the stock !! Tell me I never make purchase with LAZADA that ruined my weekend.
Shopping at LAZADA MALAYSIA is really a waste of time and money. What’s worse is that I only can get my refund in 10 working days. Not Lazada’s problem. It’s bank’s problem, says LAZADA. FML.
Why has online shopping been very insecure nowadays? It was so trustworthy and fun back then.